Did You Know There Is One Lady at Comcast Who Has Helped Us?

Did you know there is one lady at Comcast who has helped us?

I do just want to state for the record that one of the supervisors at Comcast has been responsive to us. Her name is Tanesha and she has returned calls and done what she can to help resolve our situation. I just wanted to be fair to her for her efforts.

There was actually one other customer support staff who really tried to help my husband a few weeks ago, but you know they can't do much. And one of the techs who has been here more than once, Anthony, hates coming back here. He said it makes him look bad and he doesn't like that. (Getting it fixed would really help him to look good!) So for what it's worth, out of four aggravating, frustrating, maddening months of problems, there are a couple of folks who are at least trying to do what they can...

Did You Know We Are Still Having Connection Problems?

Did you know we are still having connection problems?

At the moment, our internet connection is working. The time it works is about equivalent to or less than the amount of time it is out. We have been using Comcast since they took over for Roadrunner. We have not been really happy with their service at all. You can read back through my old posts to get some background as to why.

We continue to have problems. No one knows what the problem is and we continue to have "band aid efforts" applied until the next outage! For example, yesterday there were three line techs at our left side neighbor's house. They are scheduled for our right side neighbor's house today. And our house on Friday. Uh, this seems foolish to me. Why not take care of it all at once???!!! I know there are some there who have tried, and some who don't care, and one co-supervisor who even said that the customer support tech lied to me!

Needless to say, the loss of connection has indeed been an interruption to lifestyle. Yes, we love to play on the computer, but we also have necessary things to do online as well. For example, my son's AP History course has a mandatory website student's must access regularly. This is difficult when our internet is out. He has gone to friend's and neighbor's houses to get his homework done. We try to utilize the library when possible, but that is hard to do. My son also writes articles for a community newsletter. He writes them and then emails them in. This is also impossible with no connection. This last time he was scrambling around for some sort of memory card or flash drive so he could take his saved article somewhere to email it in!

My husband has been prodding me again and again to continue to blog about Comcast's poor quality and inept service. So, this is the latest vent!

Did You Know We Finally Got Our Internet Fixed?

Did you know we finally got our internet fixed?

I know, I may be jinxing myself by saying that! We heard that about a week ago, a debris truck had clipped the cable line on one of the streets causing an outage of all cable services. This lasted several days, but then Comcast seemingly thought all was working again (even though several of us kept calling!) Apparently, one side of the street had been fixed but the other side still wasn't working. When a tech came out to my neighbor's house, he walked up and down the street and finally found that the line had been pulled away from the pole behind someone's house. He called some helpers and they had it fixed by that evening! Now all seems to be working fine and we didn't have to switch carriers, buy memory, or upgrade our computer!