Did you know it's the principle?
Yesterday my husband and our neighbor were talking about all the trouble we have been having with our internet service. It came up about dropping it and looking for another provider. I said that is exactly what I don't understand. My neighbor put it just right for me to understand, "It's the principle", he said. It should have been done and done right months ago. Yes, we have wanted to drop Comcast, but then they would never have to come fix it and make it right. It is the principle of them doing the right thing that matters now.
As an update, a temporary fix was put on again yesterday (at least this time they were up front about it being temporary!) and a new line should be in place within a week. I hope that will be the case, after all, it's the principle!
Showing posts with label bad internet connection. Show all posts
Showing posts with label bad internet connection. Show all posts
Thursday, January 15, 2009
Wednesday, December 31, 2008
Did You Know There Is One Lady at Comcast Who Has Helped Us?
Did you know there is one lady at Comcast who has helped us?
I do just want to state for the record that one of the supervisors at Comcast has been responsive to us. Her name is Tanesha and she has returned calls and done what she can to help resolve our situation. I just wanted to be fair to her for her efforts.
There was actually one other customer support staff who really tried to help my husband a few weeks ago, but you know they can't do much. And one of the techs who has been here more than once, Anthony, hates coming back here. He said it makes him look bad and he doesn't like that. (Getting it fixed would really help him to look good!) So for what it's worth, out of four aggravating, frustrating, maddening months of problems, there are a couple of folks who are at least trying to do what they can...
I do just want to state for the record that one of the supervisors at Comcast has been responsive to us. Her name is Tanesha and she has returned calls and done what she can to help resolve our situation. I just wanted to be fair to her for her efforts.
There was actually one other customer support staff who really tried to help my husband a few weeks ago, but you know they can't do much. And one of the techs who has been here more than once, Anthony, hates coming back here. He said it makes him look bad and he doesn't like that. (Getting it fixed would really help him to look good!) So for what it's worth, out of four aggravating, frustrating, maddening months of problems, there are a couple of folks who are at least trying to do what they can...
Did You Know We Are Still Having Connection Problems?
Did you know we are still having connection problems?
At the moment, our internet connection is working. The time it works is about equivalent to or less than the amount of time it is out. We have been using Comcast since they took over for Roadrunner. We have not been really happy with their service at all. You can read back through my old posts to get some background as to why.
We continue to have problems. No one knows what the problem is and we continue to have "band aid efforts" applied until the next outage! For example, yesterday there were three line techs at our left side neighbor's house. They are scheduled for our right side neighbor's house today. And our house on Friday. Uh, this seems foolish to me. Why not take care of it all at once???!!! I know there are some there who have tried, and some who don't care, and one co-supervisor who even said that the customer support tech lied to me!
Needless to say, the loss of connection has indeed been an interruption to lifestyle. Yes, we love to play on the computer, but we also have necessary things to do online as well. For example, my son's AP History course has a mandatory website student's must access regularly. This is difficult when our internet is out. He has gone to friend's and neighbor's houses to get his homework done. We try to utilize the library when possible, but that is hard to do. My son also writes articles for a community newsletter. He writes them and then emails them in. This is also impossible with no connection. This last time he was scrambling around for some sort of memory card or flash drive so he could take his saved article somewhere to email it in!
My husband has been prodding me again and again to continue to blog about Comcast's poor quality and inept service. So, this is the latest vent!
At the moment, our internet connection is working. The time it works is about equivalent to or less than the amount of time it is out. We have been using Comcast since they took over for Roadrunner. We have not been really happy with their service at all. You can read back through my old posts to get some background as to why.
We continue to have problems. No one knows what the problem is and we continue to have "band aid efforts" applied until the next outage! For example, yesterday there were three line techs at our left side neighbor's house. They are scheduled for our right side neighbor's house today. And our house on Friday. Uh, this seems foolish to me. Why not take care of it all at once???!!! I know there are some there who have tried, and some who don't care, and one co-supervisor who even said that the customer support tech lied to me!
Needless to say, the loss of connection has indeed been an interruption to lifestyle. Yes, we love to play on the computer, but we also have necessary things to do online as well. For example, my son's AP History course has a mandatory website student's must access regularly. This is difficult when our internet is out. He has gone to friend's and neighbor's houses to get his homework done. We try to utilize the library when possible, but that is hard to do. My son also writes articles for a community newsletter. He writes them and then emails them in. This is also impossible with no connection. This last time he was scrambling around for some sort of memory card or flash drive so he could take his saved article somewhere to email it in!
My husband has been prodding me again and again to continue to blog about Comcast's poor quality and inept service. So, this is the latest vent!
Saturday, December 6, 2008
Did You Know Why We Haven't Dropped Comcast?
Did you know why we haven't dropped Comcast?
We have actually tried! If you read the last post, you will see why we are so frustrated and want to drop the Comcast service. We cannot keep an internet connection. This has been going on since the beginning of September!
I guess it was in October when I told my husband I wanted to try AT&T. He talked to them, since that is who our cell phones are with. He was told that their internet service is not available everywhere. And in the town we live, there has been a deal made with Verizon, so AT&T won't be coming in here!
So we kept waiting, being assured time and again that Comcast had us "fixed up for good". Yesterday my husband talked to Verizon. He was told that the speed for the regular package was "1" and the upgrade was "3". Comcast is "4", so not too different. But when my husband looked at the info online, he found that that the speed on the upgrade was only 1.5. That's a big difference so he called back to confirm. Well, the "3" is "in general" but the speed really depends on how far away you live. He told them that is false advertisement and we are not interested.
So, we are still waiting on Comcast to resolve the issue. They have been responsive, it's just that they don't know what's wrong and cannot get it fixed. At least they have not charged us in all this time...
We have actually tried! If you read the last post, you will see why we are so frustrated and want to drop the Comcast service. We cannot keep an internet connection. This has been going on since the beginning of September!
I guess it was in October when I told my husband I wanted to try AT&T. He talked to them, since that is who our cell phones are with. He was told that their internet service is not available everywhere. And in the town we live, there has been a deal made with Verizon, so AT&T won't be coming in here!
So we kept waiting, being assured time and again that Comcast had us "fixed up for good". Yesterday my husband talked to Verizon. He was told that the speed for the regular package was "1" and the upgrade was "3". Comcast is "4", so not too different. But when my husband looked at the info online, he found that that the speed on the upgrade was only 1.5. That's a big difference so he called back to confirm. Well, the "3" is "in general" but the speed really depends on how far away you live. He told them that is false advertisement and we are not interested.
So, we are still waiting on Comcast to resolve the issue. They have been responsive, it's just that they don't know what's wrong and cannot get it fixed. At least they have not charged us in all this time...
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